Over time, Fastweb has developed an Integrated Management System designed to control and improve its processes following the best practices set by the relevant ISO international standards.
The model adopted allows the progressive management improvement of aspects such as quality of business processes, data and information protection, service provisioning, business continuity, protection of the environment and health and safety in the workplace.
In order to guarantee that the policies and processes are implemented fully and effectively, Fastweb maintains the ISO Certifications obtained, through annual audits performed by an independent certification body internationally accredited.
The fundamental principles of the Integrated Management System are contained in the Integrated Policy that provides the basis for the definition of the company objectives with an approach based on continuous improvement of the processes.
Download the integrated policyThe Management System defined according to the ISO 42001 standard certifies the conformity of the management system for artificial intelligence of Fastweb. The scope of the certification obtained includes the design, development, adoption, training and fine-tuning, validation, implementation, monitoring, maintenance and management of artificial intelligence systems, including the creation and use of the proprietary model FastwebMIIA (Italian Model of Artificial Intelligence), intended for internal processes and customers: families, enterprises, and Public Administration.
The management system guarantees the adoption of policies for the gender equality at all levels in Fastweb, monitoring the progress and the results through specific KPIs.
The Management System defined according to standard ISO 9001 certifies Fastweb's optimisation of the business processes by improving the effectiveness and efficiency of the provision of services for Enterprise customers.
Thanks to the environmental management system adopted, Fastweb guarantees control of the environmental aspects related to its activities, defines objectives and develops projects to contribute to combating climate change and to the development for a sustainable future.
The purpose of the information security management system is to improve the protection of confidentiality, availability and integrity of information and data managed by Fastweb, first and foremost for that of Enterprise customers. Aware of the importance of the protection of privacy and data security for Cloud Computing and Managed Security services, Fastweb has adopted advanced information security, privacy protection and incident management controls, extending the ISO 27001 certification to the ISO 27017, ISO 27018, ISO 27035 and ISO 27701 guidelines.
The security of the Cloud services offered by Fastweb is guaranteed by compliance with the CSA (Cloud Security Alliance) Cloud Controls Matrix criteria. The CSA STAR level 2 certification is based on third-party evaluation and validates the use of best practices and security measures of Fastweb's Cloud offerings for its customers.
The Management System adopted provides for the implementation of improvement occupational health and safety measures that go beyond the legal obligations, in order to guarantee increasing well-being for people working for Fastweb, whether they are direct employees or external supplier employees.
The purpose of the ISO 22301 Management System is to guarantee business continuity in case of particularly serious events, such as earthquakes, black-outs, pandemics, etc…
While defining the processes to reduce the impact on operations, Fastweb has also defined the procedures for the timely restoration of the necessary conditions for service provisioning.
Thanks to these processes, Fastweb was able to guarantee full operational continuity during the COVID-19 emergency, implementing all of the measures planned in advance.
Fastweb has defined the organisation, resources, processes and technologies to guarantee the efficiency of the IT services provided to meet the needs of the Enterprise customers and to deliver the commitments made to those customers.
The management system adopted guarantees the accuracy and adequacy of the calculation model used for the quantification of greenhouse gas emissions and removals resulting from the company's activities.
The management system adopted guarantees the implementation of a company management based on the protection of and respect for social responsibility, defining objectives aimed at the continuous improvement of the welfare of the people who work in Fastweb and of the collaborations with partners along the supply chain.
The management system adopted ensures the energy use and consumption optimal management and monitoring of the Data Center Tier IV of Milan, in order to ensure during the provision of services continuous improvement of energy efficiency and of the environmental performance.
The management system adopted ensures the application of measures and controls in order to monitor the company activities and enhance the effectiveness of bribery risk prevention.
