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Sustainability

Trusted and Lean Customer Partner

Customer needs and service quality
Transparency and trust
Privacy and data protection

Fastweb wants to be an increasingly trusted and transparent partner for its customers. This means commitment across the board to service innovation, improvement of the customer journey and customer experience and for easy and uninterrupted access to connectivity and Customer Service.

2.547.000
broadband customers as at the end of 2018, +3,9% on 2017.
1.402.000
fibre-optic connected ultra-broadband customers as at the end of 2018, +36% on 2017.
+10%
points in the Net Promoter Score against the average of competitors in 2018.

#nientecomeprima

In 2018, Fastweb launched five new chapters of #nientecomeprima, the Fastweb campaign to promote a radical change in pursuit of transparency, simplicity and consumer freedom. Find out more

Promised speed

Fastweb is the only operator who notifies its customers in their contracts of the planned connection speed and then, after activation, verifies together with those customers that the speed achieved is actually as promised.
In 2018, 87.5% of activations were performed in compliance with the "promised speed".

MyFastweb

The customer area is also accessible from mobile phones. Customers can check the quality of their network by means of a speed test and contact customer assistance directly by e-mail or chat. Read More

App MyFastweb

MyFastweb is a free application for residential customers and customers with a VAT registration number, which allows them to manage their subscriptions anywhere, directly from their smartphones or tablets. Functions include subscription management, modem configuration, automatic connection to best WOW FI or 4G network and information on subscription activation status. Available for Android and IoS.

liveFAST

A completely free scheme for Fastweb customers that allows them to enjoy the benefits that accumulate based on the number of years with the company. Read More
Highlights
SUSTAINABILITY