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Sustainability
Trusted and Lean Customer Partner
Customer needs and service quality
Transparency and trust
Privacy and data protection

Fastweb wants to be an increasingly trusted and transparent partner for its customers. This means commitment across the board to service innovation, improvement of the customer journey and customer experience and for easy and uninterrupted access to connectivity and Customer Service.

2.411.000
broadband customers as at the end of June 2017, +7% on 2016.
923.000
fibre-optic connected ultra-broadband customers as at the end of June 2017, +30% on 2016.
+12%
points in the Net Promoter Score against the average of the residential sector competitors in 2016.

MyFASTPage

The customer area is also accessible from mobile phones. Customers can check the quality of their network by means of a speed test and contact customer assistance directly by e-mail or chat. Read More

App MyFastweb

MyFastweb is a free application for residential customers and customers with a VAT registration number, which allows them to manage their subscriptions anywhere, directly from their smartphones or tablets. Functions include subscription management, modem configuration, automatic connection to best WOW FI or 4G network and information on subscription activation status. Available for Android and IoS

liveFAST

Free and fully digital scheme that rewards Fastweb customer loyalty with benefits, advantages and the chance to take part in competitions and exclusive events. Read More
Highlights
SUSTAINABILITY